Terms & Conditions

1. Business information

Business/legal name: Blind Mountain
Property: Avatara Hotel
Address: Kukuchina Chowk, Dunagiri Road, Dwarahat, Dwarahat Range, Uttarakhand 263653, India.

2. Reservations and payments

Reservations are subject to availability and confirmation. Guests must provide accurate contact and booking details. The accommodation, dates, guest count, inclusions, price, applicable taxes and payment requirements will be communicated during booking. Please review them before paying.

Payment alone should not be treated as a booking confirmation unless you have received confirmation from the hotel or the authorised booking platform. If payment is debited but confirmation is not received, contact us with the transaction reference before making another payment.

Online payments are handled through the payment provider available at checkout. Never send your card PIN, OTP or banking password to hotel staff.

3. Check-in and check-out

Check-in begins at 12:00 noon on the arrival date. Check-out is by 10:00 AM on the departure date. Early check-in or late check-out is subject to availability; any additional charges must be confirmed with the hotel beforehand.

Guests must provide valid identification and any documents required by applicable law at check-in.

4. Cancellation and refunds

• 48 hours or more before scheduled check-in: 100% refund of the amount paid for the cancelled booking.
• Less than 48 hours before scheduled check-in: no refund for guest-initiated cancellation.

The cut-off is measured from 12:00 noon Indian Standard Time (IST) on the booked arrival date. A request received exactly 48 hours before check-in qualifies for the 100% refund.

Email your cancellation request to contact@blindmountain.com, stating the guest name, booking reference, arrival and departure dates, and payment reference. Eligibility is assessed using the time your request is received, not the time our team replies. Keep a copy of your request. You may call +91 9411752291 for assistance.

Eligible refunds are processed within 5–7 days after cancellation and refund eligibility are confirmed, to the original payment method where supported. Your bank or payment provider may take additional time to display the credit. Contact us with your booking and payment references if you need a status update.

These policies apply to direct bookings with Blind Mountain. For bookings made through a third-party travel or booking platform, the conditions disclosed and accepted on that platform apply; use that platform’s cancellation and refund process. Nothing in these policies limits rights or remedies available under applicable law.

Read our Cancellation Policy and Refund Policy for details.

5. Booking changes and service availability

Date changes, guest-count changes and additional services are subject to availability and any price difference communicated before acceptance. Services not included in the booking confirmation may carry additional charges. Contact us before booking to confirm any specific requirements.

6. Guest conduct

Guests must respect other guests, hotel staff, property and reasonable safety instructions. Guests may be responsible for documented damage caused by them or their visitors, subject to applicable law.

7. Website use and third-party services

Do not misuse this website, submit fraudulent bookings or attempt unauthorised access. Where a booking or payment is completed on a third-party website, that provider's applicable terms and privacy practices also apply to its services.

8. Applicable law and complaints

These terms are governed by the applicable laws of India. Nothing in these terms excludes rights or remedies available under applicable consumer protection law. For booking, payment or service complaints, contact us using the details below so we can review the matter.

9. Changes to these terms

Updates will be posted on this page with a revised date. Changes apply to future bookings and do not retrospectively change a confirmed booking without agreement or a legal requirement.

Privacy and service delivery

Accommodation is provided at Avatara Hotel on the dates in your confirmed booking. No physical shipping is involved in a hotel reservation. Our Privacy Policy explains how information is handled in connection with inquiries, bookings and stays.

Contact and assistance

Blind Mountain — Avatara Hotel
Kukuchina Chowk, Dunagiri Road, Dwarahat, Dwarahat Range, Uttarakhand 263653, India.
Email: contact@blindmountain.com
Phone: +91 9411752291

For requests or complaints, include your booking reference and a description of the issue. Do not send card numbers, CVV, PINs, OTPs or banking passwords.