Privacy Policy

Information covered

Depending on your interaction with us, information may include your name, email address, phone number, stay dates, number of guests, booking preferences, messages, billing details and payment transaction references. Identification information may be requested at check-in where required by applicable law.

Website hosting and booking or payment providers may process technical information such as IP address, browser information, security logs and cookies according to their services and privacy notices.

How information is used

• To respond to inquiries and arrange, confirm and manage reservations.
• To provide accommodation and requested guest services.
• To reconcile payments and handle cancellations, refunds and complaints.
• To maintain required records, prevent misuse and comply with applicable legal obligations.

Any consent-based promotional communication can be declined or withdrawn by contacting us.

Payments and booking providers

When you use an external booking platform or payment gateway, including Razorpay where offered, information required to complete the transaction is processed by that provider under its own privacy notice. We use booking and payment status information to manage your reservation. Do not send us your full card details, CVV, PIN, OTP or banking password.

Sharing information

Information may be shared with personnel and service providers where needed for reservations, accommodation, payment processing, website hosting, communications or professional support. Information may also be disclosed where required by law or to respond to lawful requests. Only information relevant to the purpose should be shared.

Cookies and external links

Booking, payment and other external services may use cookies or similar technologies. Browser settings can restrict cookies, although this may affect those services. Review the privacy and cookie notices of external sites before using them. This policy does not govern independently operated third-party websites.

Retention and security

Information is retained for the period needed to fulfil the purpose for which it was collected, manage disputes and meet applicable record-keeping obligations. Access should be limited to authorised persons who need the information for their work. No internet transmission or storage method can be guaranteed completely secure.

Your requests and choices

You may contact us to request access to or correction of information you provided, request deletion, withdraw consent where processing relies on consent, or raise a privacy concern. We may need to verify your identity. Requests are subject to applicable law and legitimate record-retention requirements; deletion may not be possible for records we must retain.

Children’s information

Reservations involving children should be managed by a parent, guardian or authorised adult. Provide only information needed to arrange the stay or fulfil applicable identification requirements.

Policy updates

Changes will be posted here with an updated date. Contact Blind Mountain using the details below for privacy questions or complaints.

Contact and assistance

Blind Mountain — Avatara Hotel
Kukuchina Chowk, Dunagiri Road, Dwarahat, Dwarahat Range, Uttarakhand 263653, India.
Email: contact@blindmountain.com
Phone: +91 9411752291

For requests or complaints, include your booking reference and a description of the issue. Do not send card numbers, CVV, PINs, OTPs or banking passwords.